Valcomat Egypt – valcomategypt.com
At Valcomat Egypt, we aim to ensure safe, reliable, and timely delivery of our premium colored MDF panels across Egypt. This Shipping & Delivery Policy explains our delivery methods, timelines, costs, and conditions.
By placing an order on valcomategypt.com, you agree to the terms below.
1. Delivery Coverage
We deliver across all governorates in Egypt through our logistics partners and in-house delivery fleet.
For bulk, project-based, and commercial orders, specialized delivery arrangements can be made upon request.
2. Processing & Production Time
Since most of our products are manufactured and processed upon order, delivery timelines depend on production schedules:
Standard products: 3 – 7 business days
Custom orders / special colors / cut-to-size panels: 7 – 14 business days
Large commercial projects: Timelines will be confirmed individually
Production timelines are estimated and may vary based on order volume and manufacturing capacity.
3. Shipping & Delivery Time
Once the order is ready for dispatch:
Greater Cairo & Giza: 1 – 3 business days
Delta & Canal cities: 2 – 4 business days
Upper Egypt & remote areas: 3 – 6 business days
Delivery timeframes may vary due to weather conditions, public holidays, force majeure, or courier delays.
4. Shipping Fees
Shipping fees are calculated based on order size, weight, volume, and delivery location.
Shipping costs will be clearly communicated before order confirmation.
Free or discounted shipping may apply to large-volume or project orders, subject to agreement.
5. Delivery Process
Customers will be contacted prior to delivery to confirm address and availability.
Delivery will be made to the ground-floor entrance unless otherwise agreed.
Any special lifting equipment or upper-floor delivery must be arranged and paid by the customer.
6. Inspection Upon Delivery
Customers must inspect the shipment at the time of delivery.
If any of the following are noticed:
Visible damage
Incorrect items
Missing quantities
They must be reported immediately to the delivery representative and to our support team within 48 hours.
Failure to report issues within this timeframe may affect eligibility for replacement or refund.
7. Failed Delivery Attempts
If delivery fails due to:
Incorrect address
Customer unavailability
Refusal to receive the order
Additional delivery charges may apply for re-delivery.
8. Bulk & Project Orders
For commercial, bulk, and project-based orders, delivery schedules, unloading requirements, and logistics plans will be customized per project and confirmed in writing.
9. International Shipping
Currently, Valcomat Egypt delivers within Egypt only.
For export and international orders, please contact us directly for special arrangements.
10. Contact Us
For shipping inquiries, delivery scheduling, or logistics coordination, please contact:
Valcomat Egypt
📧 Email: info@valcomategypt.com
🌐 Website: https://valcomategypt.com